The terms for using Devv PropOS.

By accessing or using PropOS, you agree to these Terms and confirm that you are legally capable of doing so. If you use PropOS for an agency or other organization, you confirm that you are authorized to bind it, and "Client" or "you" includes that organization.

A signed service agreement, accepted order, proposal, plan schedule, or data-processing schedule may add to these Terms. If there is a conflict, the signed or specifically accepted document prevails for that Client, followed by these Terms.

Devv grants the Client a limited, non-exclusive, non-transferable, revocable right for its authorized users to access PropOS for the Client's internal property-business operations during the subscription or approved pilot period. The right is subject to the selected plan, user limits, payment status, these Terms, and the applicable service agreement.

We may maintain, improve, replace, or discontinue features where reasonably necessary. We will use reasonable efforts to avoid materially reducing paid core functionality without notice. Beta, pilot, preview, and third-party integration features may change or be withdrawn.

• Provide accurate account, agency, billing, and operational information.
• Use individual accounts, keep credentials confidential, and promptly remove access no longer required.
• Assign roles and branches appropriately and supervise users, agents, contractors, and observers.
• Ensure a lawful basis, notices, permissions, and consents for all information and documents entered into PropOS.
• Verify the accuracy and suitability of outputs before relying on them in a property transaction or client communication.
• Maintain any copies or exports needed for the Client's own continuity, legal, and record-keeping duties.

The Client is responsible for activity performed through its authorized accounts, except to the extent caused by Devv's breach.

You must not use PropOS to:

• break the law, infringe rights, mislead people, discriminate unlawfully, harass, or distribute harmful content;
• upload information you are not authorized to collect, use, store, or disclose;
• probe, bypass, disable, or interfere with authentication, access controls, tenant boundaries, rate limits, or platform security;
• share user licences, introduce malicious code, scrape the service, or impose an unreasonable technical load;
• reverse engineer or copy the platform except to the limited extent that applicable law cannot exclude that right; or
• resell, sublicense, or provide PropOS as a service bureau without Devv's written permission.

Fees, included users, optional services, taxes, billing frequency, and the subscription start date are set out in the applicable proposal, plan, order, or service agreement. Unless otherwise agreed, recurring fees are billed monthly in advance. A billing dispute must be raised promptly with enough detail for us to investigate; an undisputed amount remains payable.

Devv may change standard plan pricing or packaging on reasonable notice, normally at least 30 days before the change takes effect for an existing paid Client. A signed fixed-term commitment or special commercial agreement prevails. Third-party payment providers may apply their own terms and privacy notices.

The Client retains ownership of its data. It grants Devv the limited rights needed to host, copy, transmit, secure, support, and otherwise process that data to provide and administer PropOS, follow lawful instructions, and comply with law. Devv retains ownership of PropOS, its software, design, documentation, know-how, and improvements.

Each party must comply with POPIA to the extent applicable to it and protect the other party's confidential information using reasonable care. Devv does not sell or rent identifiable Client data. The Privacy Policy and POPIA page explain our processing roles and practices in more detail.

PropOS relies on third-party infrastructure and may connect to services selected by the Client. Those services may be governed by separate terms and can change, fail, or withdraw access outside Devv's control. The Client authorizes operational emails and in-service notices reasonably needed for accounts, assignments, events, security, support, billing, and service administration. Marketing communications will be handled separately where law requires.

We provide the service with reasonable skill and care but do not promise uninterrupted, error-free, or permanently available operation. Maintenance, emergencies, supplier outages, connectivity, and events beyond reasonable control may affect access. Support arrangements and any specific service levels are those stated in the applicable service agreement.

PropOS is an operational tool, not legal, conveyancing, tax, accounting, valuation, credit, tenant-screening, financial, regulatory, or other professional advice. The Client remains responsible for human review, statutory compliance, client communications, and transaction decisions.

Devv may suspend access where reasonably necessary to contain a security risk, prevent unlawful or abusive use, protect another customer, comply with law, or address material non-payment after notice and a reasonable opportunity to remedy where appropriate.

Termination rights and notice periods in a signed service agreement prevail. Otherwise, either party may terminate a month-to-month paid service on 30 days' written notice. On termination, access ends and outstanding amounts remain due. A Client may request a reasonable export within 30 days after termination, subject to payment status, technical feasibility, agreed format, and any applicable service fee. Data may then be archived, deleted, or de-identified subject to legal retention duties and the Privacy Policy.

To the fullest extent permitted by law, PropOS is provided without warranties not expressly stated in these Terms or an applicable signed agreement. Devv is not responsible for Client data errors, unauthorized Client-user activity, third-party services, professional decisions, or indirect, consequential, special, or loss-of-profit damages.

Unless a signed agreement states otherwise, Devv's aggregate liability arising from the service is limited to the subscription fees paid or payable for the six months immediately preceding the event giving rise to the claim. This limitation does not apply where liability cannot lawfully be limited, or to fraud, wilful misconduct, or a party's infringement of the other party's intellectual property rights.

These Terms are governed by South African law. The parties must first try in good faith to resolve a dispute through direct negotiation, then mediation if appropriate. If it remains unresolved, it may be finally resolved by confidential AFSA arbitration seated in Johannesburg, unless a signed agreement states otherwise. Either party may seek urgent interim relief from a court with jurisdiction.

If a provision is unenforceable, the remainder continues. A failure to enforce a right is not a waiver. The Client may not transfer its agreement without written consent; Devv may transfer it as part of a lawful restructuring or sale of the relevant business, subject to continuing obligations. Electronic notices, acceptance, and signatures may be used where lawful.

We may update these Terms on reasonable notice. Material changes will not retrospectively alter a signed agreement. Questions and legal notices may be sent tolegal@teamthink.co.za. Last updated: 13 August 2026.